PixelApes are delighted to announce that our new support ticketing system is open for business. Any support requests should now be sent to support@pixelapes.com or added through the web interface available at http://support.pixelapes.com

The new support portal also includes forums to which we will gradually add various tutorials on using our systems, clarification of frequently asked questions, email setup and so on.

How does the system work?

Our new system is wonderfully simple to use.

1. You create a ticket by either emailing support@pixelapes.com or visiting support.pixelapes.com and clicking the "Submit a Request" button in the navigation (if you have an account already you can log in to view your previous tickets as well)
2. Once you've sent the ticket you'll receive an automated email notification of your ticket number which will include a link to view the ticket and its responses online. 
3. As soon as possible, one of our support operatives will review your ticket and respond. All responses will be added to the original ticket.
4. Once the support request is solved, the support operative will mark the ticket closed. Don't worry, if the problem reoccurs you always have the choice to re-open a ticket.

Forums

Our forums are located at: http://support.pixelapes.com/forums and will be hosting various solutions and information regarding common problems or queries.

If you have any questions regarding the new system, please don't hesitate to contact us at support@pixelapes.com